Return, Exchange & Refund Policy

Thank you for shopping with MOVON. We are committed to providing quality products and a smooth shopping experience. Please review our Return, Exchange & Refund Policy below.

Exchanges

• Exchange Eligibility: Each order is eligible for one exchange only.
• Return Period: To request a return or exchange, you must ship the item back to our warehouse within 24–48 hours of delivery.
• Item Condition: Items must be unworn, unwashed, unused, and in their original packaging, with all original tags attached.
• Return Shipping: Customers are responsible for the cost of shipping the item back to our warehouse unless the item received was defective, damaged, or incorrect.

Refunds & Store Credit

• Store Credit: Approved returns will be issued as Store Credit rather than a cash refund or refund to the original payment method.
• Processing Time: Once your returned item is received and inspected, the approved Store Credit will be added to your account on the same day.
• Non-Refundable Charges: Original shipping charges and any discounts or promotional offers applied at checkout are non-refundable.

Order Cancellations

Once an order has been placed, it immediately enters our fulfillment process. Therefore, orders cannot be canceled or modified after placement.

Damaged, Defective, or Incorrect Items

Please inspect your package as soon as it is delivered. If you receive a damaged, defective, or incorrect item, contact our support team within 24 hours of delivery and provide your order details and clear photos of the item. We will review the issue and provide an appropriate resolution.

Important Note

All returns and exchanges are subject to inspection and approval. Items that do not meet the eligibility requirements may be rejected.